Terms of Service

AGREEMENT TO OUR LEGAL TERMS

We are CVME Ltd ('Company', 'we', 'us', or 'our'), a company registered in England and Wales with registration number 15804732. We operate the website https://www.cvme.ai (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

The Site provides CV formatting services primarily for the recruitment sector as well as providing an area for clients to review prepared CVs and optimises CVs to target positions.

You can contact us by email at help@cvme.ai or by mail to UseSpace, Paddock Street, Manchester, M12 6PN. You can also raise a support ticket on the Site. We hope you enjoy using the Services and we aim to provide you with quick and helpful assistance should you need it.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and CVME, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by email. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws. The Services are not tailored to comply with industry-specific regulations. If your interactions are subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. ACCEPTING THESE TERMS

1. These terms apply when you use the Services provided on the Site. By creating an Account and using our Services, you agree to these terms, our Privacy Policy, Cookie Policy, and any other notices on our site.
2. This Agreement is legally binding when you accept these terms during the account creation process. If you don't agree with any part of these terms, don't make a payment or use our Services.
3. You must make sure that anyone using our Services through your Account follows these terms, our Privacy Policy, and our Cookie Policy. This means telling all users about the terms and making sure they stick to them. If you use the Site for a company, you confirm that you have the authority to make the company follow these terms. All instructions given after making a company account will be treated as instructions from the company itself
4. If you do not agree with these terms of service, you cannot use the Site or its Services.

3. INTELLECTUAL PROPERTY RIGHTS

1. We are the owner or licensee of all intellectual property rights in our Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as trademarks, service marks, and logos (the "Marks"). Our Content and Marks are protected by copyright and trademark laws in the United States and around the world. The Content and Marks are provided "AS IS" for your internal business purposes only.
2. Subject to compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to:
   1. Access the Services
   2. Download or print a copy of any portion of the Content to which you have properly gained access for your internal business purposes only
   No part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

   We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

3. Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services. By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to use your Contributions in any manner.

4. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. All registration information you submit will be true, accurate, current, and complete.
2. You will maintain the accuracy of such information and promptly update it as necessary.
3. You have the legal capacity and agree to comply with these Legal Terms.
4. You are not a minor in the jurisdiction in which you reside.
5. You will not access the Services through automated or non-human means.
6. You will not use the Services for any illegal or unauthorised purpose.
7. Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

5. USER REGISTRATION

1. You are required to register to use the Services in full.
2. You agree to keep your password confidential and will be responsible for all use of your account and password.
3. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

6. PURCHASES AND PAYMENT

1. We operate a credit based system which is designed to be fully self-serve. Our pricing information is clearly stated on the Site. We encourage you to purchase the correct amount of credit to suit your needs and top up as and when required.
2. All purchases are non-refundable.
3. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services.
4. You further agree to promptly update account and payment information.
5. Local taxes will be added to the price of purchases as required.
6. We may change prices at any time although we will always publish current pricing transparently on our pricing page.
7. All payments shall be in GBP.
8. If you believe that billing has not been calculated correctly, contact us at billing@cvme.ai within 7 days of the suspected error.
9. You agree to pay all charges at the prices then in effect for your purchases and you authorise us to charge your chosen payment provider for any such amounts upon placing your order.
10. We reserve the right to correct any errors or mistakes in pricing.
11. We reserve the right to refuse any order placed through the Services.
12. We may limit or cancel quantities purchased per person, per organisation, or per order, and prohibit orders that appear to be placed by dealers, resellers, or distributors.
13. Some features are calculated monthly and will require balances to be settled before additional CVs can be formatted. If arrears exceed 30 days, we reserve the right to charge interest on amounts outstanding in accordance with The Late Payment of Commercial Debts (Interest) Act 1998, to charge expenses of recovery including reasonable legal fees. In addition, your account may be temporarily suspended or the agreement terminated.

7. SOFTWARE

We may include software for use in connection with our Services. If such software is accompanied by an end user licence agreement (EULA), the terms of the EULA will govern your use of the software. If not, we grant you a non-exclusive, revocable, personal, and non-transferable licence to use the software solely in connection with our Services. Any software and related documentation are provided "AS IS" without warranty of any kind. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

8. PROHIBITED ACTIVITES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those specifically endorsed or approved by us. As a user, you agree not to:

1. Systematically retrieve data or other content from the Services to create a collection or database without permission.
2. Trick, defraud, or mislead us and other users.
3. Circumvent, disable, or otherwise interfere with security features of the Services.
4. Disparage, tarnish, or otherwise harm us and/or the Services.
5. Use any information obtained from the Services to harass, abuse, or harm another person.
6. Make improper use of our support services or submit false reports of abuse or misconduct.
7. Use the Services in a manner inconsistent with any applicable laws or regulations.
8. Engage in unauthorised framing or linking to the Services.
9. Upload or transmit viruses, Trojan horses, or other material that interferes with any party’s use of the Services.
10. Engage in any automated use of the system.
11. Delete the copyright or other proprietary rights notice from any Content.
12. Attempt to impersonate another user or use the username of another user.
13. Upload or transmit any material that acts as a passive or active information collection or transmission mechanism.
14. Interfere with, disrupt, or create an undue burden on the Services or networks connected to the Services.
15. Harass, annoy, intimidate, or threaten any of our employees or agents.
16. Attempt to bypass any measures designed to prevent or restrict access to the Services.
17. Copy or adapt the Services' software.
18. Decipher, decompile, disassemble, or reverse engineer any software of the Services.
19. Use, launch, develop, or distribute any automated system without permission.
20. Use a buying agent or purchasing agent to make purchases on the Services.
21. Make any unauthorised use of the Services, including collecting usernames and/or email addresses for sending unsolicited email.
22. Use the Services as part of any effort to compete with us.

Any use of the Services in violation of these terms may result in termination or suspension of your rights to use the Services.

9. USER GENERATED CONTRIBUTIONS

The Services allow for the creation of desired templates, the uploading of CV documents and job descriptions either in free text or file format. The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionalities, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, personal information, or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you represent and warrant that:

1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
3. You have the written consent, release, and/or permission of each identifiable individual person in your Contributions to use the name or likeness of each such individual to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and do not promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not include any offensive comments connected to race, national origin, gender, sexual preference, or physical handicap.
12. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in termination or suspension of your rights to use the Services.

10. CONTRIBUTION LICENCE

1. We do not assert any ownership over your Contributions. You retain full ownership of all Contributions and any associated intellectual property or other proprietary rights.
2. You are solely responsible for your Contributions and agree to exonerate us from any responsibility and refrain from legal action regarding your Contributions.
3. We have the right to edit, redact, or otherwise change any Contributions, re-categorize them, or pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
4. By posting your Contributions to any part of the Services or making Contributions accessible by linking your account to social networking accounts, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to use your Contributions for the purposes of improving or delivering the Services.
5. This licence includes hosting, using, copying, reproducing, disclosing, retitling, archiving, storing, caching, publicly performing, publicly displaying, reformatting, translating, transmitting, excerpting, and distributing your Contributions (including your image) for any purpose, including commercial, advertising, or otherwise.
6. We can prepare derivative works of or incorporate Contributions into other works and grant sublicenses of the foregoing rights.
7. This licence applies to any form, media, or technology now known or hereafter developed.
8. You waive all moral rights in your Contributions and warrant that moral rights have not been otherwise asserted.

11. DATA MANAGEMENT AND PROCESSING

1. We act as a data controller for our own business purposes, such as creating your Account and handling customer service. When processing personal data on your behalf, such as formatting CVs, we act as a data processor. Both roles comply with relevant data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).
2. We process personal data to provide our Services, including data such as names, addresses, job titles, and other employment details. This processing is necessary for delivering our CV formatting services and is done under your instructions.
3. We may also collect and store interaction logs, profile information, cookies and other essential Site data.
4. This data processing allows us to provide and improve our services to you, monitor Site usage, investigate complaints, enforce our terms of service and comply with legal requirements.
5. We only act on documented instructions from you, except where required by law. You can provide instructions through the Site by raising a support ticket, by calling us or via email.
6. We may appoint third-party sub-processors to process personal data such as in dealing with manual reviews. Where this is the case, we will ensure they follow the same data management obligations. You authorise us to do this by accepting these terms. If we need to transfer data to a third-party sub-processor outside the UK, we make sure appropriate safeguards are in place, such as adequacy decisions or legally binding agreements, to protect the data.
7. We maintain certain data you transmit for managing the Services. You are solely responsible for all data transmitted and any activity undertaken using the Services. We are not liable for any loss or corruption of data.

12. YOUR RIGHTS

We respect your data rights and are committed to protecting your personal information. By using our services you:

1. Agree to the collection, use, and sharing of your data in accordance with our Privacy Policy.
2. Have the right to access, rectify, or delete your personal data, as well as to restrict or object to its processing.

If you have any questions or concerns about your data rights, please contact our Data Protection Officer, Lawson Leefe. We are dedicated to ensuring your data is handled responsibly and in compliance with all applicable data protection laws.

13. SOCIAL MEDIA

We provide the ability to register for and access the site via social media logins.

1. You may link your account with third-party service provider accounts (Third-Party Accounts) by providing login information or allowing access as permitted under applicable terms.
2. By granting access to Third-Party Accounts, you understand we may access, make available, and store content from these accounts on our Services.
3. You can disable the connection between your account on the Services and your Third-Party Accounts at any time.
4. Your relationship with third-party service providers is governed solely by your agreements with them. We do not review or take responsibility for any content from Third-Party Accounts.

14. SERVICES MANAGEMENT

1. We reserve the right to monitor the Services for violations of these Legal Terms.
2. We may take legal action against anyone who violates the law or these Legal Terms, including reporting to law enforcement authorities.
3. We may refuse, restrict access to, limit availability of, or disable any Contributions or content that is excessive in size or burdensome to our systems.
4. We manage the Services to protect our rights and property and ensure proper functionality of the Services.

15. COPYRIGHT INFRINGEMENT

1. We respect the intellectual property rights of others. If you believe that any material on the Services infringes your copyright, notify us immediately.
2. A copy of your Notification will be sent to the person who posted or stored the material. Be aware that you may be held liable for damages if you make material misrepresentations in a Notification.

16. TERM AND TERMINATION

1. These Legal Terms remain in effect while you use the Services.
2. Some terms, such as contributions, confidentiality obligations and limitations of liability, still apply after termination.
3. Your termination of this agreement will not affect any balance which is due to be paid.
4. We reserve the right to deny access to the Services to anyone for any reason, including breaches of any representation, warranty, or covenant in these Legal Terms or applicable laws.
5. We may terminate your use or participation in the Services or delete any content or information you posted at any time without warning.
6. If terminated, you cannot register or create a new account under your name, a fake or borrowed name, or the name of any third party. We may take legal action, including pursuing civil, criminal, and injunctive redress.
7. Unless we receive notification that you wish to retain your account within 14 days of your request to terminate it, your data will be deleted.

17. MODIFICATIONS AND INTERRUPTIONS

We may change, modify, or remove the contents of the Services at any time without notice. We are not liable for any modifications, price changes, suspensions, or discontinuations of the Services.

18. GOVERNING LAW

Wales, excluding the United Nations Convention on Contracts for the International Sales of Goods. If you reside in the EU, you have the protection provided by the obligatory provisions of the law in your country of residence. Both parties agree to submit to the non-exclusive jurisdiction of the courts of England & Wales.

19. COMPLAINTS

We value your feedback and strive to address any concerns promptly and efficiently. If you have any complaints or issues with our services, we encourage you to reach out to us so that we can work together to find a satisfactory resolution.

Submitting a Complaint

If you have a complaint, please contact our customer service team at support@cvme.ai, providing as much detail as possible about the issue you are experiencing. This will help us understand your concern fully and address it effectively.

Acknowledgment

Upon receipt of your complaint, we will acknowledge it within 48 hours and begin investigating the matter. We may contact you for further information if necessary.

Resolution Process

Our team will thoroughly investigate your complaint and aim to resolve it within 7 business days. If the issue requires more time, we will keep you informed about the progress and provide an estimated resolution time.

Escalation

If you are not satisfied with the initial response or resolution provided, you may request that your complaint be escalated to a higher authority within our organisation. We will ensure that a senior member of our team reviews your case and works towards a fair and satisfactory outcome.

Final Resolution

We are committed to resolving all complaints in a fair and timely manner. Once a resolution is reached, we will communicate the outcome to you and take any necessary steps to prevent similar issues in the future.

Your feedback is important to us, and we appreciate your patience and cooperation during the resolution process. Our goal is to ensure that you have a positive experience with our services, and we will do our best to address any concerns you may have.

20. DISPUTE RESOLUTION

In exceptional circumstances, it may be necessary to pursue more formal dispute resolution. If this is the case, we will follow the process below:

1. Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.
2. Disputes arising from these Legal Terms shall be determined by arbitration under the rules of the European Court of Arbitration. The seat of arbitration shall be Manchester, United Kingdom, and proceedings shall be in English.
3. Arbitration is limited to Disputes between the Parties individually, with no class-action or representative capacity permitted.
4. Disputes related to intellectual property rights, theft, piracy, invasion of privacy, or unauthorised use, and claims for injunctive relief, are not subject to informal negotiations or arbitration.

21. CORRECTIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Services without prior notice.

22. REPRESENTATIONS, WARRANTIES AND INDEMNITIES

1. You confirm that you have the authority to make your company follow these terms. If you don't have this authority, you must not accept the Agreement or use the Site.
2. You confirm that you are over 18 years of age and you are using the Site for your own or your company's use, and following all applicable laws and policies. If you can't confirm these things, you must stop using the Site immediately.
3. You will comply in full with the restrictions listed in clause 7.
4. We give you a non-exclusive, non-transferable licence to use materials obtained through our services only in connection with the services provided.
5. We will protect you against third-party claims of UK patent infringement or trade secret misappropriation, with certain conditions. This protection only covers claims related to services provided by us.
6. You protect us against damages resulting from violations of these terms or failure to comply with data protection laws. This includes any failure to provide required notices or obtain necessary consents.
7. You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, arising out of your Contributions, use of the Services, breach of these Legal Terms, violation of third-party rights, or any harmful act toward another user.

23. DISCLAIMERS AND LIMITATION OF LIABILITY

1. The Services are provided on an as-is and as-available basis. We disclaim all warranties and are not liable for any errors, personal injury, unauthorised access, interruption, bugs, viruses, or any loss or damage resulting from the use of the Services. We aren't responsible for ensuring compliance with applicable laws. No advice or information we provide creates any warranty not expressly stated in this Agreement.
2. We don't exclude liability for death or injury caused by our negligence. Otherwise, liability is limited as specified, covering errors, data loss, and business interruptions.
3. These terms fairly divide risks between us and you. The pricing of our services reflects this division, and we wouldn't enter into this Agreement without such limitations.
4. Whilst we will use all reasonable efforts to maintain the Services, we do not guarantee that the Services will be available at all times and may experience interruptions, delays, or errors.
5. Maintenance, updates and modifications will be undertaken with a view to minimising disruption however we are not liable for any loss, damage, or inconvenience caused by the inability to access or use the Services during downtimes.
6. You agree to bring any claim (including negligence) only against us, not against any individual employees or representatives.

24. SMS TEXT MESSAGING

Messages are sent each time a client visits your hosted CV page in order to notify you that they are currently engaged and actively looking at a profile you have shared.

An account administrator can disable this feature in account settings.

25. MISCELLANEOUS

1. These Legal Terms and any policies or operating rules posted by us constitute the entire agreement between you and us.
2. Failure to enforce any right or provision does not operate as a waiver. If any part of these Legal Terms is deemed unlawful or unenforceable, it is severable and does not affect the validity of remaining provisions.
3. We may assign our rights and obligations at any time.
4. We are not liable for any loss or delay caused by circumstances beyond our control.
5. These Legal Terms do not create any joint venture, partnership, employment, or agency relationship between you and us.
6. You waive any defences based on the electronic form of these Legal Terms and the lack of signing.